BizTalk Support
Technical Support for your BizTalk Solutions
The Microsoft BizTalk Server 2006, 2004 and 2002 technical support service is comprised of two components; incident resolution and maintenance & monitoring. Both can be customised to suit your particular needs. To provide the best level of support we always perform an initial evaluation of your BizTalk solution(s). Once a support contract is agreed we proceed with full knowledge transfer to our support team.
Incident Resolution. Incidents are purchased in blocks. Each time an incident is raised through our desk one incident is used up. An incident can be any BizTalk issue related to the solution we are supporting.
Maintenance & Monitoring. We work to a predefined and structured maintenance & monitoring plan for your BizTalk solution; checking logs, monitoring the BizTalk and application databases, handling business exceptions etc. Generally, this service is a preventative measure that keeps your solution running optimally.
For more information on a tailored BizTalk support package to ensure your business continuity, contact us now using this request form.
How Will It Work For Me?
How Do I Report A Support Incident?
When an incident occurs with your BizTalk application you report it to our service desk through the most convenient channel; by phone, email, the web, or automatically through a system monitor. Once reported we record the incident and begin an investigation in to the cause. Relevant technical experts are brought in to the process as needed. We notify you of progress at key points throughout until the incident is resolved.
What If The Cause Is Down To A Supplier?
If the root cause of an incident is down to a supplier (e.g. BizTalk is at fault) then we will manage the escalation and subsequent resolution of the incident on your behalf. If your BizTalk solution is hosted by a third party and the issue is traced to them such as a network failure (and you have purchased the appropriate support package from us) then we will coordinate a resolution with the hosting company and keep you informed every step of the way.
Be safe in the knowledge you have access to BizTalk technical experts when you need
them to rapidly resolve incidents impacting your business.
Key Benefit
Reduce your exposure to system down time and the risk of critical business services built on Microsoft BizTalk server being unavailable.
Key Benefit
Frees up your team from the interruptions and demands on their time when BizTalk support is down to them.
Features
- Full coverage of all your specialist support needs. Do you need extended business hours? Rapid response times? Support of related technologies such as SQL Server, .Net, and Windows?
- Prevent incidents occurring in the first place. An option is our active monitoring solution. We install software on your systems to pro-actively monitor your BizTalk solutions and databases for key events, trapping incidents before they occur or preventing them altogether.
- Professional service. Our support engineers are efficient, experienced and knowledgeable following standard support procedures. Incidents follow a clear escalation path to the appropriate technical expert until a satisfactory resolution is reached.
About Thinkscape
Thinkscape is a software engineering company specialising in Microsoft BizTalk Server and related products such as SQL Server, SharePoint, and .Net. We are 100% focussed on listening to our customers' needs and delivering value. Our excellence in these products has been acknowledged with our Microsoft Gold Certified Partner accreditation.
Thinkscape is based in Southampton, Hampshire, United Kingdom, with several development centres located across Europe.
